ITIL® Transformation (Version 5) Certification Training

The ITIL® Transformation (Version 5) course provides learners with the guidance needed to plan, govern, and execute organizational transformation using ITIL principles. Participants learn how to apply the ITIL Transformation Model, select appropriate transformation patterns, and measure, learn from, and adapt transformation efforts in complex and uncertain environments.

ITIL® Transformation (Version 5) Certification Training Benefits

• This ITIL Transformation (Version 5) Training course includes:

  • Accredited course content and curriculum
  • ITIL Transformation (Version 5) Exam
  • 1 Year of PeopleCert Plus Membership (includes mock exam & Take2 exam retake option)

  In this ITIL Transformation (Version 5) course, you will learn the following:

  • Core ITIL concepts as they apply to transformation
  • The ITIL Transformation Model and its four layers
  • Common initiation, governance, and execution patterns
  • How context (ordered, complex, chaotic) shapes transformation decisions
  • Measurement, learning, and adaptation in transformation
  • How ITIL integrates transformation with AI, DevOps, and project management
  • How to prepare for and pass the ITIL® Transformation certification exam

  ITIL Transformation (Version 5) Training Prerequisites

  Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.  

  ITIL Transformation (Version 5) Certification Information

  To earn the ITIL® Transformation (Version 5) certification, you must:

  • Sit for the ITIL Transformation (Version 5) exam via PeopleCert’s online proctoring service

ITIL Transformation Certification Training Outline

Learning Objectives

Module 1: ITIL Foundations and Transformation Concepts

• ITIL guiding principles and the ITIL Value System
• Digital products, services, and lifecycle context
• Defining transformation in ITIL
• Characteristics of effective transformation

Module 2: The ITIL Transformation Model

• Context and complexity in transformation
• Four layers: governance, positioning, execution, learning
• Twelve stages and twenty‑four steps
• Applying the model in practice

Module 3: Initiation Patterns

• Common drivers of transformation
• Initiation pattern types and characteristics
• Scope, sponsorship, and timing considerations

Module 4: Governance Patterns

• Business‑as‑usual vs. transformation governance
• Selecting and adapting governance approaches
• Balancing control, autonomy, and learning

Module 5: Execution Patterns

• Implement, discover, and contain patterns
• Matching execution patterns to context
• Applying patterns to transformation scenarios

Module 6: Measurement, Learning, and Synthesis

• Measuring progress and outcomes
• Tools and techniques (VSM, OKRs, maturity models)
• Capturing lessons and adapting transformation

Module 7: ITIL, AI, and Other Frameworks

• AI‑enabled transformation and governance
• ITIL with DevOps and PRINCE2
• Integrating transformation across frameworks