Developing User Requirements Training: The Key to Project Success

Learn to write user requirements in this Developing User Requirements training through an immersive, simulated case study. The course takes you on a complete journey through modern requirements development and management — from discovering stakeholder needs to sustaining delivered value. You’ll master both Predictive and Agile approaches, enhanced with AI-assisted techniques that modernize every phase of the lifecycle: Discovery, Analysis, Definition, Validation, and Evolution.

Through real-world case studies, team simulations, and applied labs, you’ll learn how to translate business needs into measurable outcomes, write clear, testable requirements, and continuously improve value delivery.

Whether you work in government, technology, or product development, this course builds the mindset and tools needed to manage complexity, uncertainty, and change with confidence.

The course aligns with the IIBA® BABOK® Guide and PMI® standards, and satisfies Professional Development requirements for CBAP®, PMP®, and Agile certifications.

Developing User Requirements Training: The Key to Project Success Benefits

• In this User Requirements training, you will learn how to:

  • Apply modern discovery techniques to uncover true stakeholder needs using structured elicitation, interviews, focus groups, and observation.
  • Use AI-powered tools to summarize, classify, and refine stakeholder input and improve collaboration across all the phases, while maintaining ethical human oversight.
  • Write effective, testable requirements for predictive projects and user stories for Agile projects using best-practice quality criteria.
  • Validate requirements, evolve and sustain value post-delivery.

• Developing User Requirements Training Prerequisites

  This is a foundational level training course available to anyone who already develops user requirements in their day-to-day job and wants to enhance their career, or someone new to user requirements looking to enhance their knowledge and broaden their career options.

• Developing User Requirements Continuing Education Information

  This course is eligible for 15 AXELOS My PRINCE2 CPD points. Learn more now — PRINCE2® CPD Information ›

  ITIL®, PRINCE2®, PRINCE2 Agile®, AgileSHIFT®, MoP®, and MSP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

AI-Driven User Requirements Course Outline

Learning Objectives

Module 1: From Needs to Value – Defining Requirements

• Clear, value-driven requirements influence project success
• Requirements hierarchy from Business to Transition
• The flow of modern requirements journey
• Well-defined requirements reduce risks and enable measurable business outcomes

Module 2: The Art of Discovery: Listening for Value

• Identify stakeholder roles
• Apply elicitation techniques such as interviews, focus groups, workshops, brainstorming, observation, and document analysis.
• Build a Discovery worksheet to capture and organize gathered information.
• Use prompt-based AI tools to summarize interviews, highlight patterns, and suggest missing questions.
• Transform raw notes into structured needs and value statements 
• Apply ethical and privacy practices when using AI during stakeholder elicitation.

Module 3: Analyze: Making Sense of Discoveries

• Distinguish stated vs real requirements and refine them through collaboration.
• Develop user profiles to represent primary and secondary stakeholders.
• Model processes using diagrams (BPMN, flowcharts, use cases, hierarchies) to visualize workflows.
• Perform gap analysis to bridge current and desired states and derive new capabilities.
• Prioritize requirements using MoSCoW, relative value ranking, or timeboxing.
• Use AI to detect missing process steps, conflicts, and redundancies in requirements.

Module 4: Define (Predictive): Turning Vision into Value through Structured Requirements

• Write well-formed, testable requirements that align with business objectives.
• Apply checklist for clarity, precision, and testability.
• Create requirements based on process maps and gap analysis results..
• Apply AI drafting techniques to transform process steps into first-pass requirement statements.
• Detect and correct ambiguity, passive voice, and duplicates with AI language auditing.
• Integrate traceability matrices to link requirements to analysis and validation activities.

Module 5: Define (Agile): Delivering Value Incrementally through User Stories

• Differentiate predictive specification from Agile conversational requirements.
• Convert stakeholder needs into Epics, Features, and User Stories within a Product Backlog.
• Write clear, testable User Stories
• Apply Definition of Ready (DoR) criteria to assess story quality and decomposition
• Develop acceptance criteria and a shared Definition of Done (DoD).
• Use AI tools to generate, refine, and cluster stories for backlog creation and refinement.

Module 6: Validate: Measuring Business Outcomes

• Compare validation in Predictive and Agile lifecycles.
• Differentiate verification from validation.
• Develop acceptance criteria, validation plans, and metrics for business outcomes.
• Use traceability matrices to link requirements to tests and results.
• Confirm value delivery with User Acceptance Testing (UAT) and Sprint Reviews.
• Apply AI to perform quality checks for ambiguity, completeness, and testability.
• Generate automated Given/When/Then test cases
• Maintain ethical AI governance — humans own decisions and acceptance authority.

Module 7: Evolve: Sustaining and Expanding Value

• Manage continuous improvement through change control, backlog refinement, and governance boards.
• Use analytics-driven feedback loops to detect trends and emerging requirements.
• Apply predictive and Agile governance frameworks.
• Maintain traceability and configuration management.
• Use AI to summarize stakeholder feedback and analyze impact of change requests.
• Evaluate ROI and value sustainment through analytics.
• Reinforce ethical oversight — AI advises, humans decide.

Module 8: Course Summary and Next Steps

• Review the Requirements Journey (Discover - Analyze - Define - Validate - Evolve).
• Apply AI responsibly across the journey to accelerate insight and quality.
• Build a personal action plan to apply learned techniques to real projects.